TERMS & CONDITIONS
Thank you for choosing Precious Moments Photography for your family photo shoot. We look forward to working with you.
The purpose of this page is to confirm the terms on which we have agreed to the Photo Shoot and on which we will offer you the opportunity to purchase a package (“Package”) of photographic images, as well as artwork products incorporating your photographs, such as prints, albums, canvasses or other similar artwork products ( “Artwork Products”). Please read through these terms carefully since you will be deemed to have accepted them if you proceed with the Photo Shoot or pay the Session Fee.
The terms and conditions applicable to your engagement of us are set out below.
We will use all reasonable endeavours to hold the Photo Shoot on the Photo Shoot Date, at the Photo Shoot Location, subject to our cancellation and refund policy set out below.
Due to the nature of the subjects (babies and children) of the photographs we take during your Photo Shoot (“Photographs”), we cannot guarantee any particular outcomes or guarantee the fulfilment of any specific requests for the Photo Shoot. However, we will conduct the Photo Shoot using professional care.
In any event, we will endeavour to accommodate any reasonable requests from you regarding the artistic direction of the Photo Shoot, but the Photographer retains absolute discretion as to the nature of the Photographs.
A parent or guardian must be present at all times if we are photographing children. You must not take any photographs during the Photo Shoot without first obtaining permission from the Photographer.
The Session Fee does not include Photographs or Artwork Products (mini sessions excluded, see below). All Photographs and Artwork Products are to be purchased separately. The Session Fee is payable in full at the time of booking. Session Fees are only refundable in accordance with our Cancellation Policy (see below).
You must pay the Total Session Fees prior to the date of the Photo Shoot, full payment must be received in order to confirm your booking. The Total Session Fees are only refundable in accordance with our Cancellation and Refund Policy set out in below.
Mini Session Fee’s include 3 digital images of your choice.
CANCELATION & REFUND POLICY
In the case of illness or change of personal circumstances, your session fee can be transferred ONCE to a new session type or date if required. If your booking was part of an offer (e.g. Christmas Mini Sessions) there maybe limitations as to when you can re-book. See specific offer details for more information. You cannot transfer or sell your session fee onto another person. Please contact us as soon as possible if you would like to cancel or reschedule your session. No refund will be given except in exceptional circumstances and in our sole discretion.
Legal right of cooling off. You have 14 days after the day we accept your booking to cancel the Photo Shoot; this is called the cooling off period. However, once we have completed the Photo Shoot you cannot change your mind, even if the cooling off period is still running. If the cooling off period is still running and you decide to cancel after we have started the Photo Shoot, you must pay us for the services provided up until the time you tell us that you have changed your mind we will refund you the Total Session Fee by the method you used for payment within 14 days, less the cost of any photography services already provided up to the time of cancellation (including any Supplemental Session Fees). We offer additional cancellation rights that apply once the cooling off period has expired. These are set out below.
Additional Cancellation Rights. In addition to your legal rights referred to above, you are entitled to a full refund of the Session Fee if you cancel your Photo Shoot no later than [14 days] prior to the Photo Shoot Date. Except in exceptional circumstances and in our sole discretion, we are unable to refund the Session Fee if you cancel after this date, but you may request that the Photo Shoot Date is rescheduled.
We may cancel your Photo Shoot for any reason prior to the Photo Shoot Date. We will then provide a full refund of the Total Session Fee, unless we agree a rescheduled Photo Shoot Date with you.
We may terminate your Photo Shoot on the Photo Shoot Date if we consider there are extenuating circumstances, for example, inappropriate behaviour or a Model is ill. We are not required to reschedule the Photo Shoot or refund any of the Total Session Fee to you in these circumstances.
You should give us as much notice as possible if you wish to change the Photo Shoot Date. Occasionally, we may need to reschedule the Photo Shoot Date (for example, weather conditions and events outside our control) and, in such event, we will give you as much notice as possible. We will use reasonable endeavours to reschedule the Photo Shoot to a date that suits you.
You may reschedule the Photo Shoot Date once at no cost to you, after which you must pay a fee equal to 50% of the Session Fee each you time you wish to further change the Photo Shoot Date. You may be required to pay further 3rd party Fees (e.g cake) in connection with the rescheduled Photo Shoot Date. Rescheduled Photo Shoot Dates may not be cancelled.
Newborn Photo Shoots:
For Photo Shoots of newborn babies, we schedule the Photo Shoot to take place within the first 21 days of your baby’s arrival date. If the Photographer is not available during that period, we will offer you the next available date; or if that date is not acceptable to you, provide you with a full refund of the Session Fee (in which case, your contract with us will terminate).
Defective Items and Returns:
We are under a legal duty to supply Packages and Artwork Products that are in conformity with these Terms and Conditions. You should check your delivered Package and Artwork Products and advise us in writing of any defects or errors as soon as possible. Nothing in these terms will affect your legal rights.
Your Photographs and Artwork Products are personalised for you so you do not have any right to cancel your order and we are unable to refund or offer an exchange if you change your mind. This doesn't affect your statutory rights.
The amount that you pay will depend on which Package and/or Artwork Products you select. Prices for all of our Packages and Artwork Products are set out in our Price Lists on our website. Our package and artwork prices are guaranteed for a period of 90 days from the date you purchase the session fee and after that prices are subject to change on notice.
Payment for your selected Package and/or Artwork Products is due in full upon placing your order AFTER you have viewed your images on-line. No part of your order will be delivered unless and until we receive payment in full of all amounts due.
Following your Photo Shoot, we will prepare and make available a selection of on-line proofs of the Photographs from your Photo Shoot (“Your Proofs Gallery”). We will present Your Proofs Gallery to you via a password protected online gallery. We aim to have Your Proofs Gallery ready within 14-21 days days of the Photo Shoot Date, but during busy periods this timeframe may be extended. The number of Photographs in Your Proofs Gallery will vary from session to session. We will take into consideration your specific requests as regards the contents of Your Proofs Gallery, but we retain absolute discretion regarding which Photographs we include in Your Proofs Gallery (it being acknowledged that not all Photographs taken during the Photo Shoot will be included); and the application of any digital editing to any Photographs. Requests you make for specific corrections to images, or re-editing of images, may attract additional costs. We also accommodate specialist or bespoke requests for retouching of Photographs at additional cost. We may need to refer certain retouching services to third party partners. We will advise you of the costs upon request. Please note that we do not release raw images.
Your Proofs Gallery will be presented as an online gallery comprising low resolution web-sized watermarked files. We will advise you by email when Your Proofs Gallery is ready for you to view. Your Proofs Gallery will be available for 7 days from the date of the email. Unless otherwise agreed by the Photographer, you must make your selection of Photographs, Package and Artwork Products within this availability period. We reserve the right (at our option) to charge a fee for extending the availability of Your Proofs Gallery, or to delete Your Proofs Gallery and all Photographs if you do not place an order and pay the part of the Package Fee due at the time of placing the order during that time.
Your Proofs Gallery will be subject to password-protection. Only you may access Your Proofs Gallery. You are solely responsible for maintaining the confidentiality of any password we provide and you may not disclose your password to any other person. You agree to accept responsibility for all activities that occur through use of your password by a third party.
You acknowledge that: (i) your access to and use of Your Proofs Gallery may be suspended during any unanticipated or unscheduled downtime or unavailability of any portion or all of our website, including as a result of power outages, system failures or other interruptions; and (ii) we are entitled, without any liability to you, to suspend access to any portion or all of Your Proofs Gallery and/or our website at any time (a) for scheduled downtime to permit us to conduct maintenance or make modifications to Your Proofs Gallery or my website; (b) in the event of a denial of service attack or other attack on our website and/or our servers or other event that we determine, in our sole discretion, creates a risk to you or to any of our other users; or (c) if it is necessary or prudent to do so for legal or regulatory reasons (collectively, "Service Interruptions").
Where practicable, we will endeavour to post updates on my website regarding any Service Interruption and resumption of service following any such suspension, but we are not liable for the manner in which we may do so or if we fail to do so and we shall have no liability whatsoever for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that you may incur as a result of any Service Interruption.
If you order an Artwork Product, a proofed layout of the Artwork Product, together with any options available to you, will be submitted to you for approval before the Artwork Product is printed. You may request reasonable changes as part of the approval process, but some changes may be subject to additional charges. We will advise you if additional charges apply. We will not submit any Artwork Product for printing unless and until the proofed layout has been approved by you and you have confirmed your options (where available). You will be liable for any costs associated with any changes requested after you have approved the proofed layout.
Your Photographs may be destroyed or archived at our discretion after the expiration of the applicable ordering period referred to in these Terms and Conditions. Subject to receipt of an order for a Package or Artwork Products and payment of the Package Fee, I will archive your Photographs for a period of 12 months. I am happy to archive your purchased Photographs beyond this period, on request and subject to payment of the storage fee I specify. Any additional orders placed once your Photographs have been archived will incur a retrieval fee, in addition to the cost of the order. Outstanding orders on dormant galleries will be destroyed after 3 months. I am unable to reinstate images that have been destroyed.
DELIVERY OF GOODS
Delivery of your USB / Small prints are included in the Package Fee. However additional charges may occur for delivery of larger Artwork Products. There are no delivery charges if you collect your Artwork Products from our studio.
I will let you know when you place your order when to expect to receive the Package and Artwork Products (as applicable). Lead times from receipt of your order and payment typically start at two to three weeks for digital images (without extra retouching) and up to two months for some larger Artwork Products. Any delay in payment of fees payable to us will affect the delivery period. If your Package includes digital images, these will be delivered on a DVD by post.
COPYRIGHT AND PRINT RELEASE:
We are the first owner of any copyright in the Photographs, under section 11 of the Copyright, Designs and Patents Act 1988, as the author of the artistic works that are the Photographs. No right, title or interest in the Photographs or any copyright therein is granted to you, except as expressly set out in these Terms and Conditions.
If you purchase Artwork Products, you will own the Artwork Product, that being the medium on which a Photograph is printed, once you have paid for it in full. Copying, scanning or other reproduction of an Artwork Product is an infringement of our rights and is strictly prohibited.
If you purchase a Package comprising digital images, you are entitled to create Artwork Products using the digital image for your own personal use and you will own the medium on which the digital image is printed. In all cases, your ownership of the Artwork Product is subject to our ownership of the copyright and other intellectual property rights embodied in the Photographs.
Without our prior consent, you undertake not to (a) use any Artwork Product or digital images that are provided to you for any commercial purpose, or (b) crop, resize, edit, manipulate or otherwise alter any Artwork Product or digital image provided to you. I have the right to apply anti-copying measures to all Artwork Products that are provided to you in any Package and to any digital images that are displayed on our website or in Your Proofs Gallery. You agree not to try to circumvent any such measures.
We maintain professional indemnity insurance and whilst we make every effort to ensure that your Photo Shoot is a safe and enjoyable experience and that you receive a Photographs and Artwork Products you will cherish, occasionally things go wrong. This section outlines our liability to you in those circumstances.
Our aggregate liability to you due to, under and/or arising out of or in connection with these Terms and Conditions in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the Total Session Fees and Package Fee actually paid by you to me in relation to the Photo Shoot and your order. We will not be liable to you for your loss of profit, loss of anticipated savings, loss of revenue or earnings, or loss of business (in each case, whether direct or indirect); or any indirect or consequential loss. Nothing in these Terms and Conditions will in any way exclude or limit our liability to you for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; and/or any other matter for which it would be illegal to exclude or attempt to exclude our liability. Unless the Photographer enters into these Terms and Conditions in his or her personal capacity or as a sole trader, the Photographer is not a party to these Terms and Conditions and has no liability to you in connection with the Photo Shoot or the Photographs pursuant to these Terms and Conditions. Except as set forth in this section to the fullest extent permitted by law, we disclaim all warranties, implied or express.
We collect certain personal information from you in connection with your Photo Shoot (your name and the names of other family members taking part in the photo session, ages of children involved, due date (if pregnant), contact email address and phone number, postal address). Keeping personal information secure and confidential is very important to us. We keep your personal information on secure servers and we comply fully with all applicable Data Protection legislation. We will not sell on to any third party any of your personal information.
Precious Moments Photography however does use approved third party partners in connection with processing / fulfilling all client orders. These reputable partners are chosen carefully by us. We will use the Photographs and any personal information that you provide to us in connection with the Photo Shoot only for the purposes of creating and delivering the Package and Artwork Products, performing the services contemplated by these Terms and Conditions, exercising any rights granted to us pursuant to any specific consents given to us (in your sole discretion); and such other purposes as notified to you at the time we obtain personal data from you. We may contact you occasionally for marketing purposes to promote Precious Moment's latest availability, products or services. You may opt out from receiving marketing e-mails from us at any time. We may also use Photographs to promote and advertise our business (Precious Moments Photography), including in our printed publications, presentations, promotional materials (including leaflets, brochures, posters) on our website and other digital advertising of our services; and in social media forums such as Instagram and Facebook. You may opt out from having your images available for us to use to promote Precious Moments products and services at any time via e-mail. We never sell images. You agree to us: storing copies of the Photographs; providing the Photographs to our selected third party partners in order to process your order and provide any agreed specialist services (e.g. printing) storing your contact details on our database in case we need to contact you; transferring the Photographs and your personal information outside the European Economic Area (“EEA”), for the purposes of back up storage on a cloud server located outside the EEA or where otherwise otherwise authorised by you;] and publishing the Photographs in accordance with the Specified Purposes.
Entire agreement: These Terms and Conditions contains the entire agreement between you and us with respect to their subject matter. Confidentiality: Each party will keep confidential and not disclose to any third party or use (except as contemplated by these Terms and Conditions), any non-public information obtained from the other party that is marked or otherwise designated confidential (“Confidential Information”); provided, however, that neither party shall be prohibited from disclosing or using Confidential Information that: (i) is publicly available or becomes publicly available through no act or omission of the receiving party, (ii) is or has been disclosed to such party by a third party who is not under an obligation of confidentiality with respect thereto, (iii) is or has been independently developed by such party, without use or reference to the other party’s confidential information, or (iv) must be used or disclosed under court order or applicable law, provided such use or disclosure is to the minimum extent required by such court order or applicable law. You also agree not to disclose the terms of these Terms and Conditions to any third party.
Events Outside Our Control: If we are prevented or delayed from carrying out the Photo Shoot or supplying your Package or Artwork Products by an event outside our control (including acts or god, fault or failure of equipment, software, hardware, networks or infrastructure or failure by third parties), then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for failure or delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods or services you have paid for but not received.
Governing law and jurisdiction: These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Photo Shoot (“Dispute”), whether of a contractual or non-contractual nature, will be governed by and construed in accordance with the laws of England. You and we irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any Dispute.
We value all of our Precious Moments families so if you are not entirely satisfied with any aspect of your photography experience then please let us know so that we can make things better. E-mail firstname.lastname@example.org
Precious Moments Photography